Your Contract (or Collective Agreement) sets out your wages, benefits and working conditions.

It is a legal document between The Beer Store and UFCW Local 12R24, representing the warehousing, retail and delivery employees.

The contract regulates every part of your employment.

A Grievance is a bit like a lawsuit.

If you believe the employer has not followed the terms of the Collective Agreement, call your Union Representative to tell the union of your concern or complaint.

If the union agrees that management has violated the contract, it will defend your Collective Agreement rights. If management denies that they have violated the Collective Agreement, the union can take the matter to arbitration.

At arbitration, a neutral arbitrator listens to presentations from both sides. The arbitrator then makes the final decision on the grievance.